Our Mission, Vision and Values
To provide an unsurpassed level of personalized Care at Home to seniors by being dedicated to our employees and to client satisfaction.
- To provide safe, comfortable, reliable and compassionate care at home for the elders we serve.
- To provide comfort and assurance to the families of our residents that their loved ones are treated with the highest level of care, compassion and respect.
- To attract and retain the best employees by providing a rewarding and fulfilling work environment.
Our core values determine the way we approach anything that involves people, both inside and outside of ExquisiCare. They are the place we operate from and translate into the daily behaviours we want to see from our people. Living these core values builds trust within our team and our clients and this ultimately creates the solid relationships we have and the exceptional service we provide to our clients. The 3 core values that are the foundation of everything we do are:
- LOVE – The most basic Human need is that to be loved. At ExquisiCare, we treat our elders with the same love and attention that we would a family member. We believe that the most important thing we can provide to our elders and what they need most, is love. We show affection; we truly engage with our clients. Likewise, we have deep regard for our colleagues. We do all that we can to help one another with our actions rooted in love for each other.
- REVERENCE – We show the deepest respect to the elders for whom we provide care. These are individuals who have worked very hard to build our community and we owe them our deepest gratitude. Their stories are amazing. Their accomplishments are phenomenal. We respect them with all our being. We also have the deepest respect for the work being done by our highly regarded staff. At ExquisiCare, team members respect each other and the valuable work we perform.
- FAMILY – Our residents and resident family members truly become like family to us. We laugh together, and cry together. We celebrate together and mourn together. We recognize the integral role of family and we are honoured to be invited into your home. ExquisiCare also recognizes that each team member has family responsibilities at their home and we do everything we can to allow staff every opportunity to be with their family as the needs arise.