Frequently Asked Questions

Why should I choose home care for myself or a loved one?

Most of us want to enjoy the comfort of our home for as long as we can. Home care provides one-on-one assistance that allows you or your loved one to remain in your current living situation. Senior care at home will allow your family to have peace at mind that you or your loved one will be able to live at home independently and safely.

What’s the difference between hiring someone privately vs. home health agencies?

Hiring someone privately requires additional resources on your end to ensure that you hire someone that is trustworthy and reliable.

One of the benefits of hiring from home health agency such as Care at Home is that each caregiver has undergone a comprehensive criminal background and reference check, and receives ongoing training. If your home care worker is unable to show up for work one day due to illness or an emergency, we can replace your caregiver so that you do not have an interruption in service. At a moment’s notice, Care at Home can easily remove or add home care services that you may need.

We also carry workers compensation and liability/bond insurance on our caregivers. If a private caregiver or a company does not have this coverage, the liability costs fall on the client or family member.

Why should I use Care at Home?

Care at Home believes in providing you with home care that is the right fit for your family. We will make certain that you receive the best possible care in the comfort of your home by hiring only the best and most qualified caregivers in the area. You can rely on us for short-term and long-term senior safety, companionship, emotional support, proper nutrition, medication reminders, and much more.

What if I live in an assisted living facility or in a nursing home?

Our services can be provided wherever you or your loved one lives—whether it be in a nursing home, an assisted living facility or even in a retirement community.

Do you have home health aides that have experience with dementia?

Yes, our home health aides are educated and experienced to care for patients with various issues such as dementia, Alzheimer’s, depression, hospice care, diabetes, Parkinson’s, injuries and other chronic issues.

Do I have to sign a service contract?

No, we do not require you to sign a service contract. This allows you the freedom to use our services for only as long as you need!

How do I set up services for myself or a loved one?

Call Care at Home at 780-707-6509 and we will make certain that you receive the best possible care in the comfort of your home. We will take care of all of the details and do whatever it takes to assure a smooth transition.

How quickly can you provide me with a home health aide?

We can provide you with a home health aide available to work at any time or day. Depending on the specific request, availability of certain caregivers may be based on their schedule.

What are your home care rates?

Our rates are based upon the length of visit and the specific needs of each client. We will provide you with a full cost estimate of our services after assessing your needs.

What are my payment options?

Some of our medical services may be covered by your insurance company and we’re happy to provide documentation to support your claim. Some of your payment options are outlined below:

Private Pay

To simplify the payment process and billing cycle clients pay via Pre-Authorized Debit to their bank account or Credit Card.

Long-Term Care Insurance

If you have a long-term care insurance policy, it will often pay for the care provided by Care at Home. Since each policy is unique, please talk to your insurance company to verify coverage.

Reverse Mortgages

Call us and we can refer you to a mortgage specialist who can answer questions on this funding resource.

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